Engagement & Support Coordinator

Build positive relationships with our support workers, deliver wellbeing initiatives, coordinate onboarding and induction, facilitate informal training, and lead engagement activities.....

Permanent Full-Time | [Blacktown, Hurstville, Grafton]

Wesley Mission Vision and Values Statement

Wesley Mission is a child-safe, Christian organisation committed to providing environments where children and vulnerable people feel safe and are valued. Our vision is:

“A Spirit-led disciple-making movement: doing all the good we can because every life matters.”

We live out our mission ‘to continue the work of Jesus Christ in Word and deed’ through our values of:

• Soft Hearts (Compassion)
• Open Hands (Humility)
• Sharp Minds (Justice)
• Hard Feet (Resilience)

About Us

Wesley Mission is a leading Christian organisation with over 200 years of care and community service in NSW and the ACT. As one of the most diverse organisations in Australia, we offer services in aged care, disability, mental health, homelessness, family support, and suicide prevention.

Wesley Home Care is committed to supporting people to live well in their homes and communities. Through personalised, quality care and a passionate team, we help people remain independent, safe, and connected to the things that matter most to them.

About Wesley Home Care

Wesley Home Care provides personalised, high-quality care to older people and those living with a disability across NSW. Our mission is to offer opportunities for people to live as independently and meaningfully as possible, supporting their goals, preferences, and individual needs.

About the Role
We’re seeking an empathetic, proactive, and organised Engagement & Support Coordinator to support and connect with our dedicated Home Care workforce across Homecare.

In this people-focused role, you’ll build positive relationships with our support workers, deliver wellbeing initiatives, coordinate onboarding and induction, facilitate informal training, and lead engagement activities. You’ll play a key part in ensuring our team feels valued, supported, and connected — while helping to foster a safe, collaborative, and high-performing workplace.

Key Responsibilities

• Conduct regular wellbeing check-ins with support workers.
• Coordinate employee newsletters, team updates, and staff recognition activities.
• Manage job postings, applicant screening, interviews, and onboarding for new staff.
• Facilitate pre-employment checks and coordinate equipment and system setup.
• Deliver informal knowledge sessions and coordinate compliance training.
• Organise local, low-cost engagement and appreciation events.
• Monitor staff sentiment, conduct informal engagement surveys, and support retention initiatives.
• Track onboarding check-ins, probation reviews, and performance conversations.
• Maintain accurate staff records, equipment tracking, and engagement data.
• Identify emerging staff issues early and provide proactive support or referrals.
• Collaborate with Engagement Coordinators from other regions for consistency and shared initiatives.

About You
You’re a natural people person, empathetic, and organised, with a passion for creating positive work experiences for others. You enjoy variety, thrive on connection, and have a keen eye for detail and continuous improvement.

Essential Criteria

• Certificate III or IV in Community Services, HR, Business Administration or similar, or equivalent experience.
• 1–2 years’ experience in a people support, employee engagement, or coordination role.
• Strong interpersonal skills, with the ability to build rapport and manage sensitive conversations.
• Understanding of SCHADS Award conditions, rostering processes, and challenges in the support sector.
• Excellent communication, administration, and organisational skills.
• Valid Driver’s Licence and willingness to travel locally as required.
• National Police Check (or willingness to obtain).
• COVID-19 vaccination (as per public health orders).

Desirable Criteria

• Experience in home care, aged care, disability services or for-purpose organisations.
• Current First Aid Certificate.

Why Join Wesley Mission?

• Salary packaging benefits (increase your take-home pay)
• Permanent full-time opportunity in a supportive, mission-driven organisation
• Make a meaningful difference in the lives of older people and people living with a disability
• Work alongside passionate, like-minded professionals in a growing sector
• Access to ongoing professional development and career progression opportunities
• Fitness Passport membership for discounted access to gyms and pools across NSW
• Blue Light Card membership offering discounts and rewards with retailers and services
• Access to a confidential Employee Assistance Program (EAP)
• Regular staff recognition programs and wellbeing initiatives
• A values-driven, inclusive workplace culture where every life matters

Apply Now

To apply, please submit a cover letter addressing the selection criteria and your CV via the 'Apply to this Job' button below.

For further information, contact Nicole Burt on 0437 163 395

Wesley Mission is committed to diversity and inclusion and encourages applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, and people of all genders and sexual orientations.