Support Officer

This is a resident-facing role that requires strong communication skills, excellent organisation, and a heart for supporting older Australians in a respectful and compassionate way......

Anglicare is seeking a detail-oriented and service-driven Support Officer to provide vital administrative, scheduling and customer service support within our Retirement Villages. Reporting to the Support Team Lead, you will play a key role in ensuring the smooth delivery of care and services, while supporting our residents, their families, and internal retirement living teams.

This is a resident-facing role that requires strong communication skills, excellent organisation, and a heart for supporting older Australians in a respectful and compassionate way.

We are currently recruiting three Full-Time Support Officers to join our team. To ensure optimal service coverage for our residents, we are seeking candidates who are available to work the following shifts:

• 2 x Full-Time positions: 6:00am – 2:00pm

• 1 x Full-Time position: 10:00am – 6:00pm

Key Responsibilities

Administration and Information Management

• Manage resident enquiries, onboarding, and documentation efficiently and accurately

• Maintain up-to-date resident information using Anglicare’s CRM and associated systems

• Deliver high-quality customer service, ensuring timely response and follow-through on queries

Scheduling Support

• Coordinate and update service schedules in accordance with organisational procedures with accuracy

• Ensure scheduling changes are communicated promptly to all relevant parties

• Support service delivery by maintaining accurate rosters and records

Stakeholder and Communication Support

• Liaise with residents, families, internal care teams and external providers

• Triaging incoming requests and directing them to the appropriate department

• Ensure all interactions reflect a professional and empathetic approach aligned with Anglicare’s values

• Assist in drafting communications to the stakeholders on ad-hoc basis

Continuous Improvement and Compliance

• Contribute to the ongoing improvement of systems and processes

• Support the achievement of key performance indicators (KPIs), including timely scheduling and issue resolution

• Maintain workplace safety and uphold WHS standards

What We’re Looking For

• Strong customer service skills with a resident-centred focus

• Proven administrative experience in a busy or care-focused environment

• Experience in Retirement Living (Preferred)

• Excellent written and verbal communication skills

• Ability to manage competing priorities and work under pressure

• High attention to detail and data integrity

• Proficiency in CRM platforms, scheduling tools, and Microsoft Office

• Ability to work collaboratively across teams and with external partners

• Understanding of WHS and sensitivity to diverse cultural backgrounds

Preferred Qualifications and Experience

• Minimum 2 years' experience in administration, scheduling or business support

• Experience in aged care, community services or similar environments (preferred)

• Familiarity with rostering and care coordination systems

Why Join Anglicare

• A supportive, values-driven organisation with a strong community focus

• Career development and training opportunities

• Not-for-profit salary packaging benefits to increase your take-home pay

• Access to our Employee Assistance Program for free and confidential counselling

• Fitness Passport and employee rewards program

Anglicare – Jesus Christ honoured, lives enriched, and communities strengthened.
We encourage applications from Aboriginal and Torres Strait Islander peoples. Anglicare is committed to the safety and wellbeing of all people and has zero tolerance for abuse or neglect.

Apply today — applications will be reviewed as they are received.

Job Requirements

Anglicare is seeking a detail-oriented and service-driven Support Officer to provide vital administrative, scheduling and customer service support within our Retirement Villages

Applications close on: 21/07/2025