Operations Manager Seniors Communities

Looking for an Operations Manager – Seniors Communities to oversee day-to-day operational functions across multiple service areas within the retirement village, including facilities management, resident services coordination, contractor management, and administrative operation......

Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia.

Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us.

For over 160 years Anglicare has been serving people in need- providing care to older people and services to the vulnerable. We began because of people who saw a need in the community and who were compelled to make a difference. People motivated by Christian love and a passion to serve. If this describes you, we would love to invite you to join us!

About The Role

Anglicare is looking for an Operations Manager – Seniors Communities to oversee day-to-day operational functions across multiple service areas within the retirement village, including facilities management, resident services coordination, contractor management, and administrative operations.

As an Operations Manager – Seniors Communities, you will require operational leadership experience, strong stakeholder management skills, and accountability for operational efficiency and resident satisfaction. As the 2IC to the Village Manager, this role provides operational support and coverage during absences.

This is a Permanent Full-Time role with Oran Park as your base location and working across the 3 villages of Oran Park, Minto Gardens and Cobbitty Park.

  Responsibilities (not limited to):

• Provide leadership and management of staff, fostering a culture of service excellence, collaboration, and professional development.

• Spearhead the villages safety projects

• Coordinate activities across departments to ensure seamless service delivery to residents.

• Assist with the Village operations budget and report on financial performance as needed

• Support the asset management team with preventative maintenance programs and manage reactive maintenance requirements

• Manage contractor relationships and service contracts to ensure quality service delivery and value for money

• Coordinate contractor activities and ensure compliance with contract requirements and safety standards.

• Monitor contractor performance and address service issues in collaboration with relevant stakeholders.

• Ensure operational administrative tasks are completed accurately and within required timeframes.

• Support compliance activities including safety audits, resident feedback processes, and operational reporting

• Support resident services delivery by coordinating operational aspects of resident events and activities.

• Ensure operational services support positive resident experiences and community engagement.

Requirements:

• Minimum 3-5 years proven experience in operations management or similar supervisory role

• Experience in facilities management, maintenance coordination, or property management (highly desirable)

• Experience managing teams and coordinating multiple operational activities

• Knowledge of WHS requirements and compliance obligations

• Experience in customer service delivery, preferably in Aged Care or Hospitality environments

• Current unrestricted Driver's License

Benefits of joining Anglicare:

• A warm, welcoming culture

• Ongoing training and development with a focus on career growth

• Experienced and passionate leadership team who are supportive and consultative

• Not-for-profit salary packaging benefits - reducing your taxable income by $15,900 plus an additional $2,650 for salary packaging accommodation, meals and entertainment.

• Employee Assistance Program - Free, voluntary and confidential counselling service

• Fitness Passport

• Access to discounts from over 400 retailers on our rewards program

Aboriginal and Torres Strait Islander applicants are encouraged to apply.

Anglicare - Jesus Christ honoured, lives enriched and communities strengthened.

Anglicare is committed to ensuring the safety and wellbeing of children and young people and has zero tolerance of child abuse.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date; and as such the closing date is subject to change without notice.

Applications close on: 20/06/2025