Rostering Coordinator

Play a pivotal role in developing, managing, and optimising staff rosters to ensure efficient, compliant, and person-centred service delivery for Homecare consumers......

Wesley Home Care

Permanent Full-Time | Grafton

Wesley Mission Vision and Values Statement

Wesley Mission is a child-safe, Christian organisation committed to providing environments where children and vulnerable people feel safe and are valued. Our vision is:

“A Spirit-led disciple-making movement: doing all the good we can because every life matters.”

We live out our mission ‘to continue the work of Jesus Christ in Word and deed’ through our values of:

• Soft Hearts (Compassion)
• Open Hands (Humility)
• Sharp Minds (Justice)
• Hard Feet (Resilience)

About Us

Wesley Mission is a leading Christian organisation with over 200 years of care and community service in NSW and the ACT. As one of the most diverse organisations in Australia, we offer services in aged care, disability, mental health, homelessness, family support, and suicide prevention.

Wesley Home Care is committed to supporting people to live well in their homes and communities. Through personalised, quality care and a passionate team, we help people remain independent, safe, and connected to the things that matter most to them.

About Wesley Home Care

Wesley Home Care provides personalised, high-quality care to older people and those living with a disability across NSW. Our mission is to offer opportunities for people to live as independently and meaningfully as possible, supporting their goals, preferences, and individual needs.

About the Role

As a Roster Coordinator, you’ll play a pivotal role in developing, managing, and optimising staff rosters to ensure efficient, compliant, and person-centred service delivery for Homecare consumers. You’ll be responsible for maintaining continuity of care, supporting staff wellbeing, and ensuring all rostering practices comply with the SCHADS Award and organisational policies.

This is an excellent opportunity for an organised, solutions-focused professional passionate about making a real difference in people’s lives while supporting frontline staff.

Key Responsibilities

• Develop, manage and publish rosters to meet client care needs and workforce availability
• Respond to unplanned absences and rostering adjustments promptly
• Ensure roster compliance with SCHADS Award conditions, including hours, breaks, and allowances
• Forecast staffing needs based on client trends, referrals, and growth
• Maintain accurate records in client management and rostering systems (Alayacare)
• Communicate roster changes effectively to clients and support workers
• Support performance management by providing accurate workforce data and reports
• Participate in continuous improvement and workforce planning initiatives
• Ensure contract hours, leave coverage, and staffing costs are effectively managed
• Adhere to Wesley Mission’s Work Health and Safety requirements, Code of Conduct, and other organisational policies

Essential Criteria

• Proven experience in rostering, scheduling, or administration roles
• Strong understanding of SCHADS Award rostering conditions
• High-level communication, problem-solving, and organisational skills
• Ability to manage competing priorities in a fast-paced environment
• Ability to work on a rotating roster, including on-call
• Proficiency with rostering software (Alayacare desirable) and Microsoft Office Suite
• Excellent attention to detail, initiative, and customer service focus
• Strong stakeholder engagement, with experience liaising with frontline staff and management
• Willingness to affirm Wesley Mission’s vision, mission, and values

Desirable Criteria

• Previous experience in aged care, disability, or community services
• Experience in not-for-profit or faith-based organisations
• Qualifications in business administration, community services, or human resources
• Understanding of rostering KPIs and reporting

Additional Employment Requirements

As this is an aged care-related position, the successful applicant must:

• Undergo a National Criminal History Check prior to commencement
• current First Aid Certificate (desirable)
• Vaccinations (as per public health orders)

Why Join Wesley Mission?

At Wesley Mission, you’ll be part of a compassionate and supportive team making a tangible difference in people’s lives. We offer:

• SCHADS Level 4 wage with salary packaging benefits (increase your take-home pay)
• Permanent full-time opportunity in a supportive, mission-driven organisation
• Make a meaningful difference in the lives of older people and people living with a disability
• Work alongside passionate, like-minded professionals in a growing sector
• Access to ongoing professional development and career progression opportunities
• Fitness Passport membership for discounted access to gyms and pools across NSW
• Blue Light Card membership offering discounts and rewards with retailers and services
• Access to a confidential Employee Assistance Program (EAP)
• Regular staff recognition programs and wellbeing initiatives
• A values-driven, inclusive workplace culture where every life matters

How to Apply

Applications close: 27 June 2025

For further information or a confidential discussion, please contact:
Nicole Burt on 0437 163 395

To apply, please submit your application via the 'Apply to this Job' button below

Wesley Mission is committed to diversity and inclusion and encourages applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, and people of all genders and sexual orientations.