Tenancy Manager

Salvation Army Housing SA provides a range of community housing services throughout the state of SA. We are not only seeking someone who naturally aligns with our culture but is also connected to contributing to improved outcomes for our clients.

About the Role
Are you passionate about making a real difference in people's lives through building strong relationships that help create sustainable tenancies. We are seeking a dedicated Tenancy Manager to join our team in Manningham and provide outstanding tenancy management and support for tenants living in our community.

In this role you will

• Manage day-to-day tenancy operations across a portfolio of properties.
• Work closely with internal and external stakeholders and relevant support services.
• Maintain up-to-date leases, conduct property inspections, and manage rent accounts, rent reviews and income recovery.
• Prepare accurate tenancy documentation and attend SACAT hearings as and when necessary
• Manage complaints and support tenants facing high-risk situations in line with TSA policy and procedure.
• An understanding of the challenges faced by people who have experienced homelessness or are at risk of homelessness
• An understanding of mental health and the challenges faced by tenants
• Build positive, respectful relationships that support long-term tenancy success.
• Engage in building a inclusive community through community development events.
• Use sound judgement to assess tenant needs and develop appropriate strategies.

What you will bring

To be successful for this role, the ideal applicant will have a genuine passion to support vulnerable people in our community to achieve successful tenancies and long term housing goals. You will need to demonstrate that you have the capacity to engage with a wide cross section of individuals and an ability to prioritise workloads, a strong work ethic, a can do, caring empathetic attitude.

Key capabilities

• Associate diploma with relevant experience or lesser formal qualifications with substantial years of relevant experience.
• Demonstrated experience in tenancy, property management, or client support roles, with a strong commitment to housing outcomes.
• Strong understanding of the Residential Tenancies Act and ability to interpret its legal implications for affordable and community housing.
• Sound understanding of tenancy legislation (or willingness to learn), and confidence managing leases, arrears, inspections, and tenancy issues.
• Strong interpersonal and communication skills, with the ability to support tenants facing complex challenges with empathy and respect.

Why work for us?

TSA offers an enjoyable work environment, a supportive management, strong opportunities for career development and generous salary packaging opportunities. In return we also offer benefits such as;

• Eligible employees can access NFP salary packaging for living expenses ($15,900 tax free for rent, mortgage, school fees etc) plus meals and entertainment benefits ($2,650 tax free).
• Pool car vehicle available.
• Paid parental leave - 12 weeks.
• Up to 8 weeks leave per year through our purchase leave scheme.
• Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity.
• Health insurance, home energy and home office supplies discounts.
• Novated car leasing, discounts on car hire and purchase.
• Employee Assistance Program - Independent confidential counselling service.

How to Apply
If you're passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future.

About Us
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.